Shipping policy

Shipping & Returns

Processing

All orders are processed & shipped within  3-5 business days.  Please allow for additional processing time around and/or during the holidays.

We are unable to guarantee changes once an order is placed.  If you need some assistance, please email us with as many details as possible and we will can try to get it worked out.

**Enjoy FREE SHIPPING on all orders $60+**

Once picked up and scanned in by the carrier, transit times range from 3-15 business days, depending on shipping method + delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order. Tracking status of your shipment may take up to 48 hours once a label has been created.

Once shipped, an order's tracking information is outside of our control, and final delivery is out of our hands.  We cannot replace missing or stolen packages.

Exchanges & Returns

If you are not satisfied with your product, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@misfitwicks.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@misfitwicks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If your order arrived damaged, please send us an email within 48 hours of receiving your order, and before using the product for the first time.  Please send a picture and video of product with you as proof of the damage, and a description of the damage.  

**For all returns, refunds, and exchanges, you will need the receipt or proof of purchase.**

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Be aware that products can soften or melt, when shipping, in warm temperatures.  If packages are left outside, and melt, we cannot be held liable for any damage.
**NOTE**We are unable to cover any shipping fees.  Discontinued items, clearance items, limited collections, and gift cards are also considered final sales and not eligible for returns, refunds, or exchanges.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amandakester612@gmail.com.